This course introduces students’ interpersonal and intrapersonal communication skills and key ethical issues in the massage profession. We identify, understand, and apply professional conduct and ethics related to good boundaries and effective therapeutic relationships, including ethical business practices. We present assertiveness strategies and the basics of conflict resolution and negotiation skills. Students also identify, understand, and apply professional ethics and conduct, including recognizing challenges for clients with mental health issues, abuse and trauma, post-traumatic stress, and other special needs. Topics include phases of group development, handling resentments, anger management, communicating with other health professionals, values clarification, critical thinking and problem solving related to ethical issues, ethical dilemmas, and conflict resolution.